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Grievance Redressal

Published in compliance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and Rule 5 of the Consumer Protection (E-Commerce) Rules, 2020.

Grievance Officer

Name
Shankar Ram
Designation
Grievance Redressal Officer
Company
Appsira Innovation Private Limited
Email
contact@appsira.com
Phone
+91 8905848734
Address
Office No. 205, 2nd Floor, Plot No. 5Radha Nikunj B Yojna, MansarovarJaipur, Rajasthan – 302020, India
Working hours
Monday to Saturday, 10:00 to 19:00 IST

How to raise a complaint

  1. 1

    Raise it in the app first

    Most issues — a billing query, a blocked account, a user you want to report — are resolved fastest through in-app support or by writing to our support team.

  2. 2

    Write to the Grievance Officer

    If your complaint is unresolved or you are not satisfied with the outcome, write to the Grievance Officer with your registered mobile number, the date of the incident and any screenshots.

  3. 3

    Acknowledgement and resolution

    Every complaint is acknowledged within 48 hours and resolved within 15 days of receipt, as required under the Intermediary Guidelines.

What to include in your complaint

  • The mobile number registered with your Tallo account
  • A clear description of the issue and the date it happened
  • Transaction ID and amount, for any payment or billing complaint
  • Screenshots or other supporting material, where available

Reporting unlawful or harmful content

Content that is obscene, harassing, infringes someone's rights, or involves a minor can be reported directly from within the app, or to the Grievance Officer at the address above. Reports involving non-consensual or sexually explicit imagery are actioned on priority and, where the Rules require it, within 24 hours.

Email the Grievance Officer